Questions about our auto transport services:
Q: Do you transport motorcycles?
A: Yes, enclosed transport is available for motorcycles including sidecars, tricycles and other custom motorcycles. Our drivers are highly skilled in hauling motorcycles. Motorcycles can be transported as is as long as they roll. Motorcycles do not need to be crated or anything of the sort to be transported. They are also fully covered by our $2 million worth of cargo insurance with 0 deductible to you.
Q: Do you offer open car transport?
A: No. We only offer enclosed transport due to the risks that come with open transport.
Q: What level of insurance does Intercity Lines carry?
A: Intercity Lines carries $2 million worth of cargo insurance with zero deductible to you. An insurance certificate is available upon request.
Q: Do you have terminals?
A: No. Our only warehouse is in Brookfield, MA. Our service is door-to-door (some restrictions apply).
You can learn more about our enclosed auto transport services at: Guide to Shipping a Car with Intercity Lines
First time shipping a car? Questions about the auto transport industry:
Q: Why should I choose an enclosed auto transport?
A: The most significant benefits with enclosed transport are: the vehicle is inside away from the elements, there’s greater security, a soft tie down system gives more peace of mind as there is no hardware near the car itself, and reputable enclosed auto transport companies are the most skilled and careful in the auto transport industry.
Q: Is dealing directly with a specialty car hauler with its own drivers more preferable than working with a company that is a broker, who may farm out shipping to other trucks?
A: Dealing directly with the carrier allows customers to get direct answers regarding vehicle handling, timing, and most importantly, driver contact. You can read more about types of auto transport companies at Auto Transport: Types of Companies
Most reputable carriers do not require a deposit, whereas brokers normally charge a deposit. When you deal directly with the carrier they do not broker it out, so the customer knows exactly who is hauling the vehicle, and with what type of equipment.
INTERCITY LINES does not contract or broker any orders; we haul all cars we book with our drivers and our trucks.
Q: Enclosed carriers are known to have higher costs than open carriers but what would you tell a classic car owner about the added value they get with enclosed?
A: There is greater security, no exposure to the elements, higher insurance coverage, more competent drivers, better equipment, and the ability to ship additional parts.
Q: How should classic car owners research reputable shipping companies?
A: We recommend independent websites like transportreviews.com; websites like this allow people to report and review carriers of all sorts with experiences good and bad. We cover researching shipping companies in more depth here: How to Research an Auto Transport Company
Q: What specific car hauler trailer features should car owners look for to help avoid damage during loading/hauling/unloading?
A: Customers should look for lift gate loading, drip barriers in between decks (if it is a stacking trailer), nylon wheel saddles for tie downs, plastic covers for the seat and floor mats, and the driver covers your car with at least a cloth car cover.
Q: What is the cheapest car transportation service?
A: The cheapest car transportation services are open car transport with a lesser reputable company. These companies are on websites like uship.com where carriers with small customer bases are bidding for your business. These competitive marketplaces offer some of the lowest cost for transporting your vehicle, but carry the most significant risk to your car. Some of those risks are your vehicle is exposed to the elements, debris, and other road hazards along with those companies tend to have significantly lesser insurance coverage, less experienced drivers, and they typically use chains to secure your vehicles. We cover these companies more in Price of Shipping a Car and Be Wary of Auto Transport Brokers
Q: What’s the best way to ship a car?
The best way to ship a car is with a reputable enclosed auto transport company like Intercity Lines. Intercity Lines has nearly 40 years of experience shipping the world’s rarest and most valuable cars. This experience combined with our top of the line enclosed trailers makes us the best way to ship a car.